At Cheap Sarto Tone, we want you to love every piece in your order as much as we love curating our collections. If your denim, co-ords, or casual wear doesn’t fit quite right, our hassle-free returns policy has you covered.

Our Returns Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn, unwashed, and in original condition
  • In original packaging with all tags attached
  • Accompanied by your order confirmation

Note: For hygiene reasons, we cannot accept returns on jumpsuits that have had the hygiene seal removed or show signs of wear.

How to Return an Item

Follow these simple steps to return your fashion finds:

  1. Contact our Style Squad at [email protected] with your order number and details about the item(s) you wish to return or exchange
  2. Wait for approval – we’ll email you a Return Authorization Number (RAN) within 2 business days
  3. Package your items securely in the original packaging
  4. Ship your return to our Lichfield headquarters using a tracked service (see address below)
  5. Email us the tracking number so we can monitor your return

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty. We recommend using a tracked shipping service as we cannot be responsible for items lost in transit.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • Your original payment method (Visa, MasterCard, JCB, or PayPal) will be credited
  • Shipping fees are non-refundable
  • You’ll receive email confirmation when your refund is processed

Exchanges

Want a different size or color in our denim or co-ord collections? Simply follow the return process above and include a note specifying your preferred exchange item. We’ll ship your new item once we receive the original.

Note: Exchanges are subject to availability. If your desired item is out of stock, we’ll issue a refund instead.

Return Address

Cheap Sarto Tone Returns
28 Marks Walk
Lichfield, GB CH5F 4DO

Return Request Template

Use this template when emailing our Style Squad:

Subject: Return Request – Order #[Your Order Number] Dear Cheap Sarto Tone Style Squad, I would like to request a return/exchange for my recent order (#[Your Order Number]). Items to return/exchange: – [Product Name] in [Size/Color] – Reason: [Fit/Quality/Other] For exchanges, I would prefer: – [New Product Name] in [Size/Color] Please advise next steps. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Non-Returnable Items

To maintain quality standards, we cannot accept returns on:

  • Jumpsuits with removed hygiene seals
  • Personalized or custom items
  • Items purchased during final sale promotions

Faulty Items

If you receive a damaged or defective item from our trousers or casual wear collections, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and replacement at no cost to you.

Still have questions? Our Style Squad is always happy to help at [email protected].